Factory Service & Support

Pratt & Whitney strives to maintain the highest standards of quality and customer service.  Our Engineers and Technicians provide factory services and support in a timely and efficient manner. They also ensure that our calibrations and repairs meet original factory specifications. All calibrations meet the requirements of ISO17025 and most are accredited by the American Association for Laboratory Accreditation (A2LA).  For on-site field service, please visit Pratt & Whitney Field Services.

Factory Services

• Dimensional Calibration Services (A2LA accredited / ISO 17025)
  
• Instrument Repair & Calibration
• Training Seminar/Courses 
• Styli & Probe Repair
• Master Ring Gage Calibrations (A2LA accredited / ISO 17025)
  
• Anvil Resurfacing
• Gage Lapping
• Re-scrape Machine Ways (Hand Scraping) 
• Instrument Upgrades & Retrofits (Hardware, Software, Firmware)  

To Schedule Factory Service

North America: 
   Tel: (800) 371-7174 (press 7 then 3)  (United States including Canada & Mexico)
   Email: service@prattandwhitney.com

International:
   Tel: (exit code) +1 +860 +286-8181 x230  (South America, Europe, Asia-Pacific, Africa, Australia)
   Email: service.uk@prattandwhitney.com

Military Customer Technical Support: Tel: (800) 371-7174 x230

A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney Repair & Warranty Policy for complete details.

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