Service & Support

Pratt & Whitney strives to maintain the highest standards of quality and customer service. Our sales and service technicians are available to provide training and support on our instruments in a timely and efficient manner. They also ensure that our calibrations and repairs meet original factory specifications.

Field Services

• Calibration 
  
• Repair
  
• Upgrade (Hardware, Software, Firmware)
• Laser Alignment
• Lapping
  
• Preventative Maintenance (PM)
  
• Instrument Setup and Training 

Factory Services

• Dimensional Calibration (A2LA accredited / ISO 17025)
  
• Instrument Repair (Upgrade & Retrofit) 
  
• Training Seminars (Metrology 101,103,201)
• Styli & Probe Repair
• A2LA (ISO 17025) accredited Ring Gage Calibrations
• Anvil Resurfacing
• Gage Lapping
• Re-scrape Machine Ways (Hand Scraping) 

Please call the Pratt & Whitney Service Department at 800-371-7174 (press 7, then 3) or fill out our Customer Service Request form for technical support or to schedule on-site field service.   

A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney Warranty & Return Policy for complete details.

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