Factory Services

Pratt & Whitney strives to maintain the highest standards of quality and customer service. Our Engineers and Technicians provide factory services and support in a timely and efficient manner. They also ensure that our calibrations and repairs meet original factory specifications. All calibrations meet the requirements of ISO17025 and most are accredited by the American Association for Laboratory Accreditation (A2LA/cert# 2629.01).

For on-site field service, please visit Pratt & Whitney Field Services.

     FAQ:

1. A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney RMA Return Instructions for complete details.
2. Instruments that are computer controlled should be returned with its computer, USB electrical box, and all accessories and fixtures.  These items are required in order to provide a repair quote and to make sure all accessories work properly.
3. In order to minimize damage to returned instruments, please use the original Shipping Container. Packing instructions are included.   
4. Once a product is received with its RMA number, it will take approximately 2-5 business days to inspect and provide a repair/calibration quote.     
5. Repair quotes will include an estimated turnaround time in calendar days based on current production schedule and will include information on requesting expedited service.  Expedited factory service is quoted upon request and availability.  
6. Additional fees might apply on orders requiring supplier portal submissions, and completion of safety questionnaires and supplier forms. 

Factory Services

• Dimensional Calibration Service (A2LA accredited / ISO 17025/cert# 2629.01)
• Instrument Repair & Calibration
• Bench Micrometer Service
• Training Seminar/Courses
• Styli & Probe Repair
• Master Ring Gage Calibration (A2LA accredited / ISO 17025/cert# 2629.01)
• Long Gauge Block Calibration (A2LA accredited / ISO 17025/cert# 2629.01)
• Step Gages / Gauge Bars / Surveillance Masters 
• Anvil Resurfacing
• Master Button Bar Calibration (laser interferometer)
• Gage Lapping
• Re-scrape Machine Ways (Hand Scraping)
• Instrument Upgrades & Retrofits (Hardware, Software, Firmware)
• Digital Adjustable Force System Calibration (part# PWCAL_U308508) (A2LA accredited / ISO 17025/cert# 2629.01)
• Adjustable Force System Calibration (part# PWCAL_U306469) (A2LA accredited / ISO 17025/cert# 2629.01)
• Environmental Weather Station/Data Logger Calibration (part# PWCAL_U308432)
• Sine/Taper Block Fixture Calibration 0.06 to 3 inch (part# PWCAL_U307798)
• Sine/Taper Block Kit Calibration (> 3 inch) (2 trapezoidal cross section gage blocks) (part# PWCAL_U308047)
  
• Tapered Master Plug Calibration (part# PWCAL_306905)

To Schedule Factory Service

North America:
   Tel: (800) 371-7174 (press 7 then 3)  (United States including Canada & Mexico)
   Email: service@prattandwhitney.com

International:
   Tel: (exit code) +1 +860 +286-8181 x230  (South America, Europe, Asia-Pacific, Africa, Australia)
   Email: service.uk@prattandwhitney.com

Military Customer Technical Support: Tel: (800) 371-7174 Ext 230

A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney RMA Return Instructions for complete details.

Delivery and Order Tracking

To track or receive status on a contract or order, please call the Pratt & Whitney Shipping Department at (800) 371-7174 x220 or email order.inquiry@prattandwhitney.com.

All supplier information forms including portals, W-9, EFT, registration and safety questionnaires can be sent to accounting.ar@prattandwhitney.com and is subject to registration or processing fees.

Please reference on your purchase order: part# PWF; Administration Fee - Registration/Questionnaire/Portal Labor Fee.

Pratt & Whitney Measurement Systems is registered with several Supplier Portal Systems such as PICS, Avetta, Taulia, Coupa, Exostar, and SAP Ariba as well as the System for Award Management (SAM) e-procurement system of the U.S. Federal Government.