Factory Services

Pratt & Whitney strives to maintain the highest standards of quality and customer service. Our Engineers and Technicians provide factory services and support in a timely and efficient manner. They also ensure that our calibrations and repairs meet original factory specifications. All calibrations meet the requirements of ISO17025 and most are accredited by the American Association for Laboratory Accreditation (A2LA/cert# 2629.01).

For on-site field service, please visit Pratt & Whitney Field Services.

Factory Services

To Schedule Factory Service

North America:
   Tel: (800) 371-7174 (press 7 then 3)  (United States including Canada & Mexico)
   Email: service@prattandwhitney.com

   Tel: (exit code) +1 +860 +286-8181 x230  (South America, Europe, Asia-Pacific, Africa, Australia)
   Email: service.uk@prattandwhitney.com

Military Customer Technical Support: Tel: (800) 371-7174 Ext 230

A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney RMA Return Instructions for complete details.

Delivery and Order Tracking

To track or receive status on a contract or order, please call the Pratt & Whitney Shipping Department at (800) 371-7174 x220 or email kp@prattandwhitney.com.