Field Services (on-site)

Pratt & Whitney strives to maintain the highest standards of quality and customer service. Our Sales Engineers and Product Specialists provide on-site field services, training and support in a timely and efficient manner. They also ensure that our calibrations and gage repairs meet original factory specifications. All calibrations meet the requirements of ISO17025 and most are accredited by the American Association for Laboratory Accreditation (A2LA/cert# 2629.01).

For factory services, please visit Pratt & Whitney Factory Services. A Return Material Authorization (RMA) is required in most cases for sending products to Pratt & Whitney for repair or calibration. Please read the Pratt & Whitney RMA Return Instructions for complete details.  ** See important Covid-19 statement below.

Field Services

  • Instrument Calibration 
  • Gage Repair
  • Instrument Upgrades (Hardware, Software, Firmware)
  • Laser Alignment and Replacement
  • Force System Calibration (A2LA accredited / ISO 17025/cert# 2629.01)
  • Master Button Bar Calibration (laser interferometer) 
  • Bench Micrometer Service
  • Gauge Lapping
  • Preventative Maintenance (PM)
  • Instrument Setup and Training 

To Schedule Field Service

North America:
   Tel: (800) 371-7174 (press 7 then 3)  (United States including Canada & Mexico)
   Email: service@prattandwhitney.com

International:
   Tel: (exit code) +1 +860 +286-8181 x230  (South America, Europe, Asia-Pacific, Africa, Australia)
   Email: service.uk@prattandwhitney.com

Military Customer Technical Support: Tel: (800) 371-7174 x230

All supplier information forms including W-9, EFT, and safety questionnaires can be sent to service@prattandwhitney.com and is subject to registration or processing fees.  Pratt & Whitney Measurement Systems is registered with several Supplier Portal Systems such as PICS, Exostar, and Ariba as well as the System for Award Management (SAM) e-procurement system of the U.S. Federal Government. 

P&W Field Service - COVID-19

The health, safety and well-being of our employees, customers, community and suppliers are our top priorities as we provide continued support and service to our US government and commercial customers.  We are closely monitoring the COVID-19 situation and advising employees to take necessary precautions for health and safety. While we are continuing to operate normally, there might be delays in scheduling in-field services at this time.  If you need immediate service, please contact the P&W Service Department.  Instruments can also be shipped to our Pratt & Whitney Connecticut facility for repair or calibration.  A RMA number is required.  Thank you for your understanding.